Refund and Return Policy

Refund & Return Policy

At Gordon & Son, we want you to love your purchase. If you're not completely satisfied, we’re here to make the return and refund process as simple as possible. Please review our policy below for full details.

Returns & Eligibility

We accept returns within 30 days of receiving your order, provided the item is:
✔ Unused and in its original packaging
✔ In the same condition as received
✔ Includes all accessories, manuals, and original tags (if applicable)

To initiate a return, please contact our customer support team with your order number and reason for return.

Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved:

  • Refunds are processed back to your original payment method within 5-10 business days.
  • If your return is refused due to signs of use or damage, we will notify you and may offer a partial refund or return the item back to you.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 7 days of receiving your order with a photo of the issue.


Non-Returnable Items

The following items are not eligible for returns or refunds unless faulty:
❌ Perishable goods (e.g., food, supplements)
❌ Personalised or custom-made products
❌ Items marked as final sale
❌ Products returned in used or unsellable condition.

Return Shipping

  • For faulty or incorrect items, we will cover the return shipping cost.
  • For all other returns, the customer is responsible for return shipping costs. We recommend using a tracked service to ensure safe delivery.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. If the issue persists, reach out to us at], and we’ll assist you.

Cancellations

We aim to process orders quickly, so cancellations are only possible within 12 hours of purchase. Once dispatched, we cannot cancel the order, but you may return it following our return policy.

Need Help?

For any questions or concerns, please contact us below. We’re always happy to assist you.

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